Frequently Asked Questions
Do your prices include a dirty wash service?
Yes, all of our prices quoted include a dirty wash service which means as soon as you have finished the event simply place the dirty items back into the correct storage provided.
How much do you charge for Delivery?
All deliveries incur approx. £2.00 per mile charge, which is charged one way only. For example OX3 8SX to your Venue / Location postcode.
Do your prices include VAT?
Sadly all prices are excluding VAT.
Can I cancel my order?
Orders can be cancelled at any time in writing by Email or Post and must be done within one week of the event taking place or full payment will be imposed for the event hire. Furthermore, requests to cancel an order must be acknowledged and confirmed by Oxford Event Hire Ltd.
Do you have a minimum order value?
Yes we do, all orders will be automatically made up to the minimum charge.
May - June: £100 excl vat and delivery
July - September: £200 excl vat and delivery.
October - April: £100 excl vat and delivery.
Please note, this charge will vary depending on the hire season and your venue location. Please contact the office for more information.
Do you offer weekend delivery or collection?
Weekend delivery or collection can be arranged for an additional charge however your equipment hire must exceed £200 excl vat and delivery to qualify for the weekend service.
Can we collect our order?
We offer customer collection on Linen only hires. All other equipment will be delivered.
Can I add additional items to my order?
Yes. Additional items can be added up to 48 hours before the delivery, subject to availability.
What happens if I notice broken item(s) in my order?
Simply let us know within 24 hours of receiving the order, failure to do so may result in the item(s) being charged to your final invoice.
What happens if I accidentally break item(s)?
Don't worry, breakages occur from time to time. You will be charged for broken item(s) at cost price so we can maintain our stock levels.
How long is a standard hire?
The basic 1 day hire period covers supply on one working day, use on the next day and return on the following working day. For example Friday to Monday charged at one day's hire only.
1-3 days - standard one day Hire charge
4-5 days - one and a half times one day's hire
1 week - twice one day's hire.
2 weeks - four times one day's hire.
3 weeks - five times one day's hire.
4 weeks - six times one day's hire.
Leave yourself time for Laying up and for clearing away / repacking afterwards!
Can I hire for longer periods?
Yes of course by negotiation.
How do I order linen?
Linen orders require at least two working days (Monday to Friday). Linen is laundered and delivered to Oxford Event Hire on Tuesday's and Thursdays. Linen ordered with less than 48 hours notice may incur an additional third party delivery charge.
We do NOT offer delivery on linen ONLY hires. Customers are welcome to collect linen from our office ( OX3 8SX)
What happens if we are not present when you come to collect?
We shall find a mutually convenient time to collect the goods, it is not necessary for the hirer to be present on collection, however all goods are left at hirer's risk.
Who is responsible for the equipment once delivered?
The responsibility of the catering equipment once delivered remains the responsibility of the hirer. If you require insurance for your event we recommend Arc International who are event insurance specialists on 020 7977 7630. Make sure you quote Oxford Event Hire for a great rate!
Do you have a terms and conditions for hire?
Yes we do - by confirming an order you are accepting the fact that you have read and agree to our terms and conditions.
I have a last minute order, will this incur any additional charges?
Yes, for any orders placed after 12pm the day before delivery there will be an additional charge of £30 excl vat.
How many tables can I fit into my space?
See table below to work out how many tables and guests a space will accommodate.
Please note: 6ft round seats 10 to 12 people. 5ft 6" round seats 8 people, 5ft round seats up to 8 people and 6ft trestle seats 6 people.
|Number of Guests||Space (square metres)||Space (square feet)||Number of Tables|
|50||81||265||6ft round = 5|
5ft 6" round = 7
5ft round = 7
6ft trestle = 9
|100||162||531||6ft round = 10|
5ft 6" round = 12
5ft round = 13
6ft trestle = 17
|150||252||826||6ft round = 15|
5ft 6" round = 19
5ft round = 19
6ft trestle = 25