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Frequently Asked Questions
Do your Prices include a dirty wash service?
Yes, All of our Prices quoted include a dirty wash service which means as soon as you have finished the event simply place the dirty items back into the correct storage provided.

Do you offer a FREE delivery Service?
Yes, we offer FREE delivery for all orders over £100 within the Oxford Ring Road.

What happens if we are not present when you come to collect?
We shall find a mutually convenient time to collect the goods, it is not necessary for the hirer to be present on collection, however all goods are left at hirer s risk.

How much do you charge for Delivery?
All Orders Under £100 and outside of the Oxford Ring Road incur delivery charge of £2.50 per mile, which is charged one way only.

For example: an 8 mile journey would cost a total of £20.00 + vat

Who is responsible for the Equipment Once Delivered?
The Responsibility of the Catering Equipment Once Delivered remains the responsibility of the Hirer.

Can I add additional items to my order?
Yes. Additional items can be added at anytime up until 24 hours before the delivery is due.

What happens if I notice broken item(s) in my order?
Simply let us know within 24 hours of receiving the order, failure to do so may result in the items being charged to your final invoice.

Can I cancel my Order?
Orders can be cancelled at anytime in writing by either Fax, Post or Email and must be done within One week of the Event taking place or Full Payment will be imposed for the Event Hire.

Can we collect our order?
Yes. To elevate delivery charges your order may be collected and returned at a time mutually convenient between 09.00 and 17.00 Monday-Friday

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Registered Office - Oxford Event Hire Ltd, 95 Old Road, Headington, Oxford, OX3 8SX
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